General Issues
| Problem | Possible Reason | Resolution |
|---|---|---|
| Fluids inside probe | The probe got dropped or collided with some other object and covers could have broken. | Contact your regional GEHC service/sales representative |
| Battery door sealing not working | Fluids inside probe, cross contamination, water and dust particulate can enter inside the probe, causing degradation in performance. | Contact your regional GEHC service/sales representative |
| Degrading image quality | Could be due to damaged transducer or dead elements | Contact your regional GEHC service/sales representative |
| Bad image quality, cross contamination, electrical shock | Could be due to dropping the probe or wrong cleaning agents used or the probe could have come in contact with sharp edges. | Contact your regional GEHC service/sales representative |
| Electric shock from the probe | Could be due to dropping the probe. | Contact your regional GEHC service/sales representative |
| Not able to disinfect properly | Uneven surfaces, cracks, uneven joint parts. | Contact your regional GEHC service/sales representative |
| Probe not turning ON | Could be due to hardware issue. Probe power button not working. | Contact your regional GEHC service/sales representative |
| Not able to pair with probe | Probe may already be connected to a different instance of the app. | Turn ON the probe and press probe button. If issue persists, contact your regional GEHC service/sales representative |
Disclaimer
The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.