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Troubleshooting Server Settings

Verification failure of DICOM image server/ MWL Server / Network share folder.​

Possible Causes​

  • The DICOM end point does not support the initiated service (Echo or Storage or MWL servicer).
  • Configuration details such as IP address, port, AE title can be incorrect for DICOM end points.
  • Firewall restriction in the hospital network.

Solution​

Contact hospital IT staff to find the root cause and can resolve the issue by addressing root cause.

Exported image/loops are not transferred or failed in Image queue.​

Possible Causes​

  • Network availability for device Wi-Fi to transfer.
  • Configurations on DICOM End points ( Storage server/MWL) in case of secure communication over TLS.
  • Certificates expiry
  • Configuration on DICOM End points for Storage commit with Vscan Air IP address/AE title/ listening port.
  • DICOM Encoding support
  • Permission for the shared folder to receive the transferred data from Vscan Air in case of Network share folder.

Solution​

  • Contact hospital IT staff to find the root cause and can resolve the issue by addressing root cause.
  • Ensure configurations and certificates are loaded to device correctly.
  • Validate the certificate.

Failed to get scheduled Exam list from MWL​

Possible Causes​

  • Network availability for device Wi-Fi to transfer.
  • Incorrect configuration of MWL server on Vscan Air.

Solution​

Contact hospital IT staff to find the root cause and can resolve the issue by addressing root cause.

Disclaimer

The information herein is not intended to replace the product’s User Manual. Please consult the User Manual for comprehensive information and cautionary guidance about the product’s operation and use.